AN INTEGRATED SYSTEM FOR COORDINATED MANAGEMENT OF URBAN INFRASTRUCTURE: THE HUMAN-COMPUTER INTERFACE

par Marie-Christine Leclerc, Guy Leclerc, Gabriel Ioan Ivascu et Dougoukolo Konaré

The 5th World Multiconference on Systemics, Cybernetics and Informatics ISAS/SCI

22 au 25 juillet 2001 Orlando, Florida, USA

This paper presents the criteria to design the user-SIGEC (human-computer) interfaces, discusses the usability testing methodology developed to validate each interface and reports on the usability tests conducted for selected interfaces of the Complaints Management Module (CMM) prototype. Users of the SIGEC are the municipal employees each according to their responsibility level, either to obtain up-to-date information or to input new information to the SIGEC; the residents of the city are also users of the SIGEC when they file a request or a complaint as are the elected officers of the municipal government. There is a large number of users and the tasks they perform over-all form a broad array. The User-SIGEC interfaces are designed specifically for a group of tasks normally performed by a class of users. An initial design of an interface is first developed based on the task analysis of the related class of users and improved upon through usability testing. Illustration of this progressive strategy is given for two particular interfaces of the CMM prototype. One is the interface used by the citizen to file a complaint. The other is a group of interrelated interfaces used by heads of city departments, city manager and elected city officers to file various queries and ask for particular statistical reports on on-going or completed actions or interventions related to citizens complaints.

Pour l'extrait complet, faire la demande ŕ Samuel Pierre.

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